Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you”) and lensluna (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, products, and services.

By accessing or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Eligibility

By using this website, you represent and warrant that:

You are at least the age of majority in your jurisdiction
You have the legal capacity to enter into a binding contract
All information provided by you is accurate, current, and complete

We reserve the right to refuse service or cancel orders where eligibility requirements are not met.

2. Products and Customization

lensluna specializes in custom-made prescription eyewear manufactured according to customer-submitted optical data and specifications.

You acknowledge and agree that:

All products are made-to-order and not pre-manufactured inventory
Production begins shortly after order confirmation (typically within 24 hours)
Custom products cannot be resold or reused once production has commenced

We reserve the right to reject or cancel any order suspected of fraud, misuse, or inaccurate data submission.

3. Orders and Acceptance

All orders placed through our website constitute an offer to purchase.

We reserve the right, at our sole discretion, to:

Accept or decline any order
Cancel orders prior to shipment for any lawful reason
Limit or refuse quantities per order or customer

An order is deemed accepted only when it has entered production or has been shipped.

4. Pricing and Payment

All prices are listed in USD unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice. However, confirmed orders will not be affected by subsequent pricing changes.

Full payment is required prior to production. Failure to complete payment may result in order cancellation.

5. Shipping and Delivery

Shipping and delivery timelines are estimates only and are not guaranteed.

lensluna shall not be liable for delays caused by, including but not limited to:

Customs clearance procedures
Carrier delays or disruptions
Weather conditions or force majeure events

Risk of loss transfers to the customer upon delivery to the carrier.

6. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

Due to the custom nature of our products, certain restrictions apply, including restocking fees and non-refundable conditions as disclosed in the policy.

7. Cancellation and Modifications

Orders may be modified or canceled free of charge within 24 hours of placement, provided production has not begun.

After production has commenced, cancellations or modifications may be subject to fees, including but not limited to restocking or processing costs.

8. Intellectual Property Rights

All content on the website, including but not limited to text, graphics, logos, images, product designs, and software, is the exclusive property of lensluna or its licensors.

No content may be copied, reproduced, distributed, or exploited without prior written authorization.

9. User Representations and Restrictions

You agree that you will not:

Provide false or misleading prescription or personal data
Use the website for unlawful, fraudulent, or abusive purposes
Interfere with the operation or security of the website
Reverse engineer, copy, or exploit any part of our services

You are solely responsible for the accuracy of all submitted prescription and order information.

10. Disclaimer of Warranties

To the maximum extent permitted by law, all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee that:

Products will meet all individual expectations beyond submitted specifications
The website will be uninterrupted, error-free, or secure at all times

11. Limitation of Liability

To the fullest extent permitted by applicable law:

lensluna shall not be liable for any indirect, incidental, consequential, or punitive damages
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim

Some jurisdictions do not allow certain limitations; in such cases, liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless lensluna, its affiliates, officers, employees, and partners from any claims, damages, liabilities, or expenses arising from:

Your breach of these Terms
Your misuse of the website or products
Your violation of any applicable law or third-party rights

13. Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, war, labor disputes, governmental actions, or disruptions in transportation or supply chains.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where the Company operates, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date.”

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Information

For any questions regarding these Terms, please contact us: